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Cairns & Port Douglas Explore New Zealand, Australia & Fiji!
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Sam Wells said... Fitzroy island was an awesome place and the staff on the boat where good and helpful with me and the pram, but 2 star because the staff at the reception the manager where terrible we got up early to get there in plenty of time showed our vaccine certificate and they said we can’t accept it never have we been rejected we had our ID and Queensland boarder pass but they refused to let us on and refused a refund, they said they will ask the manager but she was on the phone until she got off it was to late, we tried all the other companies and they said it was totally fine with a vaccine certificate photo but they where all booked, eventually they did get us on in the later afternoon but still very annoyed they had to put us threw all that stress and frustration at the start, they could of been more helpful about getting the digital certificate but they just said it’s on the mygov and it wasn’t coming up, we are from Victoria we are very use to using our certificate of vacationation photo as we have every else in Queensland even at the boarder, they did the exact same thing to a nsw family
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