-
Cairns & Port Douglas Explore New Zealand, Australia & Fiji!
-
brittanyd3 said... Upon arriving and waiting to be served we where not acknowledged, a simple “I’ll be with you in a moment” would suffice rather than leaving customers feeling ignored. Equipment, life jackets and wakeboard foot straps in particular where extremely worn out which was a safety concern. We where not directed on where to go once finished at reception, no instructions On what boards to use (sizes) we managed to work it out ourselves and share with other first timers when we seen them doing the same thing. The customer service provided or lack of was extremely disappointing! There was no support or encouragement from the staff (“well done, nice try, go again, try leaning back a little, put weight on your back leg etc” ). When you Knowingly have young children new to an activity as such, Encouragement can go a long way to boost confidence and make for a better experience. We will be back with our own jackets for the kids but for the experience not the service.
More Deals for You Customers who booked this also liked these amazing deals
Outer Great Barrier Reef - Mission Beach Dive - Departs Mission Beach
Copyright © 2024 Bookme Limited.
Delete your content?
This item will be deleted immediately. You can't undo this action.
Continue with Facebook