Anne Cawley said... I was very excited to go out to the outer reef. First, we arrived when the time stated: 7 am at the dock. We got there early. No one was there. The boat wasn't labeled to where we could see its name so we were lingering around to find anyone! Finally around 7:20 the Capitan showed up and told us in a really gruff and rude way that boarding time was 8 am, and that our brochures were wrong. He wasn't very warm or kind. I understand that the water was really rough that day, but they convinced our group (with older people) and another group (with younger kids) to get off at Fitzroy Island. We all paid the $20 reef fee each, and for lunch -- but none of us were reimbursed for not receiving that. I asked the Capitan as we disembarked to save some food for us as we did not bring lunch. He said he would not save us food and that was our problem, again, in a rude way. I found out later from another boat rider that they specifically targeted my group and the other family to get off because they didn't want to deal with older people or kids that day. I get that the water was rough, but we lost out on the entire trip AND had to pay more to eat lunch on Fitzory island. I was really let down and we want a refund for part of our trip. Use another tour to get out there...!!! Very let down.
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