Can I book for someone else?

Yes. You can book for someone else by entering their details at checkout instead of your own.

Do I need to print my booking confirmation?

Usually no. A digital copy on your phone is accepted, but check your operator’s requirements in the booking confirmation.

Can I make a group booking?

Yes, you can make a group booking. Deal tickets are limited, so larger groups may need to combine discounted tickets with standard-price seats.

Can I pay a deposit or do I need to pay in full?

BookMe requires full payment at the time of booking. Deposits are not accepted.

What payment methods do you accept?

BookMe accepts major credit and debit cards for secure payments.

Are there any booking fees?

No. The price shown on BookMe is the final price you pay, with no hidden booking fees.

Is my payment secure?

Yes. All payments are processed through trusted providers and protected with SSL encryption.

How do I know if my booking is refundable?

Check your booking confirmation. Each operator sets their own refund and cancellation policy, which is listed in your confirmation details.

What happens if bad weather cancels my tour?

If bad weather causes a cancellation, operators usually offer either a free reschedule or a full refund.

Can I change the name on a booking?

Some operators allow name changes. You must contact the operator directly to confirm.

Can I change my travel date?

Yes, if the tour operator allows date changes and you provide enough notice.

How do I change my date of travel?

Contact the tour operator directly. Their details are in your booking confirmation, and they will confirm if a new date is possible.

How often are new deals added?

New deals are added daily in real time by operators, so availability and prices can change quickly.

Do prices change depending on the day or time?

Yes. Operators upload deals to fill spare seats during quieter times or for last-minute availability, so prices can vary.

What makes BookMe different from other booking sites?

BookMe is different because deals are uploaded directly by local operators, not resellers. This means genuine discounts straight from the source.

Do I need an account to book?

Yes. You need a free BookMe account to make and manage bookings, cancellations, and refunds.

Is BookMe Australia a trusted website?

Yes. BookMe is a trusted platform where official operators manage their own listings, prices, and availability.

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Bookme Review

Blue Mountains Adventure inc Scenic World, Harbour Ferry, Waterfalls, Sydney Zoo and Koala Photo

Posted by Sarah Lange from New Zealand on17 May 2026

arrow_back Blue Mountains Adventure inc Scenic World, Harbour Ferry, Waterfalls, Sydney Zoo and Koala Photo

Sarah Lange said... The trip was good, however we experienced the worst customer service I’ve ever experienced. I booked for 5 of us to go on Thursday morning less than 24 hours before the tour. Sadly, just after this my 80 year old mother was admitted to hospital after a fall for immediate surgery so I emailed to cancel one person (the other 4 were still going). They told me they could not refund within 24/48 hours (they were happy to take my money within that time frame though). They advised me to claim through travel insurance, however the excess is more than the trip. On return to NZ I contacted them again and asked for my emails to be forwarded to a manager for consideration, but literally got nothing back at all. Very very poor customer service. Sometimes there are circumstances where there should be exceptions. Where has human compassion gone, especially when they still got the money from the other 4 people. Not impressed and would not book through them again and will not be recommending.